Privacy Policy
Who we are
Thiafa is an online shopping platform operated by San Ramon General Trading & Cont. Co. and is available through the Thiafa website and mobile application.
Website: https://thiafa.com/en
Address: Al-Ardiya 6, Block 1, Building 44, Farwaniya, Kuwait
Phone: +965 22204332
Email: [email protected]
This Privacy Policy explains what information Thiafa collects, how it is used, how it is protected, and the choices available to users.
Information we collect
Thiafa collects information required to provide shopping, account, ordering, payment, and delivery functionality.
Depending on how you use Thiafa, we collect:
Name
Email address
Phone number
Physical or delivery address
Precise location when location access is enabled and used
User or account ID
Purchase and order history
This information can be collected when you create or use an account, enter delivery information, select a location, place an order, or use other shopping and delivery features.
Guest checkout
Thiafa allows customers to browse products and place orders without creating an account.
When an order is placed as a guest, Thiafa collects the information required to process and deliver the order, including applicable contact and delivery information.
Guest information is used for order and delivery functionality and for maintaining the related transaction record.
Account information
When you create an account, Thiafa stores information associated with your account, including applicable information such as your name, email address, phone number, user ID, saved delivery addresses, and order history.
This information is used to authenticate your account and provide account-related features.
Location information
The Thiafa mobile application uses precise location when you grant location permission and use location-based features.
Location information is used to help you select and manage delivery locations and addresses.
You can enable or disable location permission at any time through your device settings. Disabling location permission may limit location-based functionality, but other parts of the application can continue to operate.
Delivery addresses
Thiafa collects physical or delivery addresses that you provide when adding an address or placing an order.
Delivery address information is used to process orders, provide delivery services, and maintain relevant order records.
Registered users can have delivery addresses associated with their accounts.
Orders and purchase history
When you place an order, Thiafa records information related to that purchase, including products ordered, quantities, order value, delivery information, order status, and purchase history.
For registered users, purchase and order history is linked to the user's account.
This information is used to process orders, provide order history, manage deliveries, provide order-related functionality, and maintain transaction records.
Payments
Payments for Thiafa orders are processed through third-party payment service providers.
Payment card, bank account, or similar sensitive payment credentials entered directly through a payment provider are processed by that provider according to its own security and privacy practices.
Thiafa receives and uses information required to manage the related order, such as payment status or transaction reference information.
Thiafa does not use customers' payment information for advertising tracking.
How we use your information
Thiafa uses personal information to:
Create and manage user accounts
Authenticate users
Provide guest checkout
Process and manage orders
Save and manage delivery addresses
Provide location-based delivery functionality
Process payments through payment service providers
Display purchase and order history
Maintain order and transaction records
Provide the functionality and security of the website and mobile application
Prevent fraud, misuse, and unauthorized activity
Comply with applicable legal, financial, and regulatory requirements
Tracking and advertising
Thiafa does not use the personal information described in this Privacy Policy to track users across applications or websites owned by other companies for advertising purposes.
Thiafa does not sell users' personal information to data brokers or advertisers.
Cookies and website functionality
The Thiafa website can use cookies and similar technologies to support website functionality, maintain sessions, support login functionality, remember preferences, and improve the operation of the website.
Users can manage cookies through their browser settings. Disabling certain cookies may affect some website functionality.
Third-party service providers
Thiafa uses third-party service providers where necessary to operate its website and mobile application.
These can include services for:
Payment processing
Maps and location functionality
Authentication
Hosting and infrastructure
Communications and technical services
Information is shared with these providers only when necessary to provide the relevant service or functionality.
Third-party service providers that process user information are expected to protect that information in accordance with applicable privacy and security requirements. Apple requires privacy policies to identify collection, use, sharing, retention/deletion, and user controls.
Who we share your information with
Thiafa shares information only where necessary to:
Process and fulfill orders
Provide delivery services
Process payments
Provide maps or location functionality
Operate and secure Thiafa services
Meet legal or regulatory obligations
We do not sell personal information.
Information can also be disclosed where required by applicable law, regulation, court order, or other lawful government request.
Data retention
Thiafa retains personal information for as long as reasonably necessary to provide its services and fulfill the purposes described in this Privacy Policy.
Account information is retained while an account remains active and as necessary afterward to meet applicable legal, administrative, security, or financial requirements.
Order and transaction records can be retained for accounting, legal, fraud-prevention, dispute-resolution, and business record requirements.
When information is no longer required for these purposes, it can be deleted or otherwise handled in accordance with applicable requirements.
Your privacy rights
Users can request access to, correction of, or deletion of personal information associated with them, subject to applicable legal requirements.
Users can also request deletion of their account and associated personal information.
Certain records can be retained where necessary for legal, accounting, fraud-prevention, security, or regulatory purposes.
Privacy and deletion requests can be submitted using the contact information provided below.
Location permission
Location access is controlled through your device.
You can revoke Thiafa's access to your location through your device privacy settings at any time.
Revoking location permission prevents Thiafa from accessing your location through the mobile application unless permission is granted again.
Data security
Thiafa takes reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.
Third-party service providers used by Thiafa are also expected to apply appropriate safeguards to information they process.
No internet transmission or electronic storage system can guarantee absolute security.
Children's privacy
Thiafa does not knowingly collect personal information from children in violation of applicable law.
If we become aware that personal information from a child has been collected improperly, appropriate steps will be taken to remove the information.
Changes to this Privacy Policy
Thiafa can update this Privacy Policy when its services, legal obligations, technologies, or privacy practices change.
The current version of the Privacy Policy will be published on this page.
Users are encouraged to review this page periodically for updates.
Contact us
For questions regarding this Privacy Policy, personal information, privacy rights, or requests to access, correct, or delete information, contact:
San Ramon General Trading & Cont. Co.
Al-Ardiya 6, Block 1, Building 44, Farwaniya, Kuwait
Phone: +965 22204332
Email: [email protected]
Contact page: https://thiafa.com/en/contact-us